Returned goods should be unused, in a saleable condition and in their original packaging with all labels still attached. Please ensure you do not affix labels or tape to the product packaging, only the external shipping packaging. Vintage Velo is entitled to refuse the return or deduct from a refund any diminution of value as a result of the product not being in the above condition.
We are only able to exchange like for like products. If you require a different item you will need to opt for a refund and place a new order.
We will refund you to your original payment method.
We make no charge for returns, there is no restocking fee.
Please do not send your purchase back to the manufacturer unless you have been advised to.
Vintage Velo customers have 30 days from date of delivery to return their orders.
Faulty Item Returns
Faulty items sent back to us will undergo a warranty inspection. It may also be necessary to send the item away to the manufacturer to confirm the fault. Once we have received your item back we will inform you how we need to proceed.
Please note: items over 30 days old may need to be sent off for repair before we can consider a refund/replacement. Our returns team will inform you if this is the case.
Returns – Vintage Velo
We would advise to use a tracked delivery service as we cannot be held liable for the loss of any parcel on its return journey to Vintage Velo.